Use these answers to prepare your inquiry and identify what needs to be confirmed before your organization commits to an order.
How do we start?
Submit a proposal request with your organization, service requirements, quantities, locations, estimated budget and required date. You can review the brief before sending it. Submitting an inquiry does not place an order or authorize a payment.
What information makes a quote useful?
Break quantities down by product and destination. Include apparel size totals, branding requirements, packaging preferences and the date materials must arrive. For events, add the venue, guest count, access windows and any setup or collection requirements.
Are prices and minimum quantities fixed?
There is no site-wide price list or minimum order quantity. These depend on the products, customization and service scope under review. Ask for item quantities, unit costs and any setup or packaging charges to be identified in the proposal.
Can we request samples or artwork proofs?
Include sample and proof requirements in your brief, along with the person responsible for approval. Availability, sample charges, artwork preparation and approval stages need to be confirmed for the selected products before production is authorized.
How far ahead should we inquire?
Share your actual arrival date and any internal approval deadlines as early as possible. Production and shipping lead times vary by product, quantity and destination. A requested date is a planning requirement; it is not a delivery guarantee until the arrangements are confirmed.
Can a program cover several cities?
Yes, a single brief can include multiple locations. List quantities, required arrival dates and receiving instructions for each site. Separate bulk office deliveries from other shipment needs. Shipping options and costs are reviewed for the specific destinations.
Are event setup and installation available everywhere?
On-site coverage is checked individually for the venue, date and scope. Include installation restrictions, building permissions, loading access, setup windows and collection needs. A city page does not confirm that every service is available in that location.
Can we use a purchase order or request supplier onboarding?
State your purchase-order process, vendor registration requirements and invoicing details in the brief. Acceptance of those requirements, payment methods and payment timing must be confirmed before an order is approved; no standard credit terms are advertised on this site.
What should we confirm about the total cost?
Ask the proposal to specify applicable taxes, shipping, customization, setup, installation and collection charges, plus any exclusions. Confirm the currency, quote validity and payment schedule so procurement can assess the complete scope.
What if we need to change or cancel an order?
Request the order-specific change, cancellation, return and refund terms before approving the quote. Customized products and booked services may have different conditions. Contact PrideMonth.ca about a proposed change so its timing and cost implications can be checked.
Can we request French or bilingual materials?
Specify the language for each item, insert or display, with quantities by version. Identify who supplies and approves the wording. Translation, artwork preparation and any associated costs need to be agreed as part of the scope.
Who should we contact after submitting?
Email info@pridemonth.ca with your organization’s name and the date of your inquiry. Include the question or change you want reviewed. Do not send payment details or employee personal information in the initial follow-up.